Security releases Vision 2015: long-range plan of service delivery
Subhead says it
‘Ensures a commitment to local field office presence nationwide’
April 27, 2015 –
Today the Social Security Administration released a news release
cheering Vision 2015, their latest program designed to motivate those
who work for the agency. The primary goal, according to Acting
Commissioner Carolyn W. Colvin, is to be sure the agency keeps up with
changes in technology and society.
Following is the
unedited news release from Social Security:
Embarking on its
80th Anniversary of being a key piece of the Nation’s fabric, Carolyn W.
Colvin, Acting Commissioner of Social Security, today officially
released Vision 2025.
The vision will serve as a “North Star” to guide Social
Security and show how the agency will accomplish and deliver three key
priorities: superior customer experience, exceptional employees, and an
innovative organization over the next decade and beyond.
“We must be
prepared to adapt as technology and society changes at an unprecedented
rate,” Acting Commissioner Colvin said. “Vision
2025 is our way of making sure we keep up with these
changes, and how we position ourselves to best serve the public in the
customers, and partners are given the right tools to help them work
better together, wonderful things happen. In shaping Vision 2025,
Social Security reached out to as many individuals and organizations as
possible for input.
engaged in active listening and communicating with internal and external
stakeholders. Internally, the agency engaged employees, labor unions,
and management associations. The agency encouraged and received
feedback and ideas from the public through an online survey accessed on
the agency’s website,
The agency also
worked with the National Academy of Public Administration, members of
Congress, advocacy groups, and the Social Security Advisory Board. The
input Social Security received resulted in “emerging themes” that led to
the development of the three key priorities.
reflects Social Security’s full commitment—now and in the future—to
offering customers choices in how they do business with us. This
commitment includes sustaining a field office structure that provides
face-to-face service and is responsive to members of the public who need
or prefer face-to-face service.
2025 represents the agency’s commitment to continuous
long-term planning. It will guide our more than 65,000 employees who
continue to provide exemplary service to our customers,” Acting
Commissioner Colvin said. “We are proud of our longstanding commitment
to customer service and continual efforts to improve efficiency. We are
also excited about our vision for serving the public in the next 10 to
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