Social Security News
Social Security adds four hours per
week to nationwide business office service
added each weekday afternoon except Wednesday
2014 Senior citizens and other patrons of Social Security will have
four more hours available each week to visit an office. The agency has
announced that offices nationwide will be open one-hour longer on
Mondays, Tuesdays, Thursdays and Fridays, effective March 16, 2015. All
offices will continue to close at noon on Wednesdays.
office that is usually open from 9:00 a.m. to 3:00 p.m. will remain open
until 4:00 p.m. The Wednesday noon closings will continue so that
employees have time to complete current work and reduce backlogs.
expansion of office hours reaffirms our commitment to providing the
people we serve the option of top-notch, face-to-face assistance in
field offices even as we work to expand online services for those who
prefer that flexibility, said Carolyn W. Colvin, Acting Commissioner of
public expects and deserves world-class customer service and thanks to
approved funding, I am pleased we will continue our tradition of
In recent years, Social Security reduced public office
hours due to congressional budget cuts, growing backlogs and staffing
losses, according to the news release from Social Security.
reports it began recovery in fiscal year 2014 by replacing some field
office staffing losses and providing overtime support to process
critical work. With the commitment of resources in fiscal year 2015,
the agency is able to restore some service hours to the public.
Social Security business does not require a visit to a local field
services, including applying for retirement, disability and Medicare
benefits, creating a my Social Security account, replacing a Medicare
card, or reporting a change of address or telephone number are
conveniently available anytime at
Security also offers assistance via a toll-free number, 1-800-772-1213
(Voice) and 1-800-325-0778 (TTY). Representatives are available from
7:00 a.m. to 7:00 p.m., Monday thru Friday.