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Social Security News

Social Security adds four hours per week to nationwide business office service

One hour added each weekday afternoon except Wednesday

Jan. 23, 2014 – Senior citizens and other patrons of Social Security will have four more hours available each week to visit an office. The agency has announced that offices nationwide will be open one-hour longer on Mondays, Tuesdays, Thursdays and Fridays, effective March 16, 2015. All offices will continue to close at noon on Wednesdays.

A field office that is usually open from 9:00 a.m. to 3:00 p.m. will remain open until 4:00 p.m.  The Wednesday noon closings will continue so that employees have time to complete current work and reduce backlogs.

 

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“This expansion of office hours reaffirms our commitment to providing the people we serve the option of top-notch, face-to-face assistance in field offices even as we work to expand online services for those who prefer that flexibility,” said Carolyn W. Colvin, Acting Commissioner of Social Security. 

“The public expects and deserves world-class customer service and thanks to approved funding, I am pleased we will continue our tradition of exceptional service.”

“In recent years, Social Security reduced public office hours due to congressional budget cuts, growing backlogs and staffing losses,” according to the news release from Social Security.  

The agency reports it began recovery in fiscal year 2014 by replacing some field office staffing losses and providing overtime support to process critical work.  With the commitment of resources in fiscal year 2015, the agency is able to restore some service hours to the public.

Most Social Security business does not require a visit to a local field office.  

Many services, including applying for retirement, disability and Medicare benefits, creating a my Social Security account, replacing a Medicare card, or reporting a change of address or telephone number are conveniently available anytime at www.socialsecurity.gov.  

Social Security also offers assistance via a toll-free number, 1-800-772-1213 (Voice) and 1-800-325-0778 (TTY).  Representatives are available from 7:00 a.m. to 7:00 p.m., Monday thru Friday.

 

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VW Beetle (2012–2015)

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