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Social Security News

Social Security Announces New Online Services Available with a "my Social Security" Account

Critical and practical information available to senior citizens with new Social Security personal account - you need a new password if you used the old account

Jan. 31, 2013 – Social Security wants you to open your personal online account to keep up with the information about you that is maintained by the agency. They suggest people sign up for the free "my Social Security" account when they begin working and continue to use it throughout the time they receive benefits.

More than 60 million Social Security beneficiaries and Supplemental Security Income (SSI) recipients can use the account to access their benefit verification letter, payment history, and earnings record instantly using their online account.  Social Security beneficiaries also can change their address and start or change direct deposit information online.

“We are making it even easier for people to do their business with us from the comfort of their home, office, or library,” Michael J. Astrue, Commissioner of Social Security, said.  

“I encourage people of all ages to take advantage of our award-winning online services and check out the new features available through an online my Social Security account.”

 

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Pointing out the practical uses of the accounts, Astrue said Social Security beneficiaries and SSI recipients with a “my Social Security” account can go online and get an official benefit verification letter instantly.  The benefit verification letter serves as proof of income to secure loans, mortgages and other housing, and state or local benefits.

Additionally, people use the letter to prove current Medicare health insurance coverage, retirement or disability status, and age.  People can print or save a customized letter.

Social Security processed nearly nine million requests for benefit verification letters in the past year.  This new online service allows people to conduct business with Social Security without having to visit an office or make a phone call, and very often wait for a letter to arrive in the mail.  It also will reduce the time spent by employees completing these requests and free them to focus on other workloads.

People age 18 and older can sign up for an account at www.socialsecurity.gov/myaccount. Once there, they must be able to provide information about themselves and answers to questions that only they are likely to know.  After completing the secure verification process, people can create a my Social Security account with a unique user name and password to access their information.

People age 18 and older who are not receiving benefits can sign up for a “my Social Security” account to get a personalized online Social Security Statement.  The online Statement provides eligible workers with secure and convenient access to their Social Security earnings and benefit information, and estimates of future benefits they can use to plan for their retirement. 

In addition, the portal also includes links to information about other online services, such as applications for retirement, disability and Medicare.

“Given our significantly reduced funding, we have to find innovative ways to continue to meet the needs of the American people without compromising service,” said Commissioner Astrue. “These new enhancements will allow us to provide faster service to more people in more places.”

Important password information

This personal account is not totally new, just updated, improved and under a new name. But, SSA upgraded the password services on January 5, 2013. People who receive benefits and currently have a password under the old system, must get a new password. The old one will not work. You must create a new "my Social Security” account to access the same or similar online services.

For more information, go to www.socialsecurity.gov/myaccount.

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