Online Access to Social Security Statement
Draws a Million Users
Provides estimates for benefits. It also provides workers as young as 18 a “convenient”
way to determine if their earnings are accurately posted
June 29, 2012 – It has been less than two months since the Social Security Administration
kicked off the My Social Security program and already a million people have gone online to create and account and view their Social Security
The online Statement
provides estimates for retirement, disability and survivors benefits. It also provides workers as young as 18 a “convenient” year-round way to
determine whether their earnings are accurately posted to their Social Security records, which was not possible when the agency mailed paper
Statements only to those 25 and older, according to SSA.
“The online Social Security Statement
is a huge success,” declared Commissioner Michael J. Astrue.
“The online Statement meets our commitment to provide Americans with an easy, efficient process to
obtain an estimate of their potential Social Security benefits. I recommend that everyone get in the habit of checking their online
Statement each year, around their birthday, for example.”
On May 1, Social Security unveiled this new addition to its popular suite of electronic
www.socialsecurity.gov/mystatement, which allows people to access their Social Security earnings and benefit information securely and
According to the American Customer Satisfaction Index (ASCI), users are giving the online
Statement a score of 89 - making it competitive with Social
Security’s other top-rated, “best-in-government” online services, such as the Retirement Estimator and online retirement application.
The ASCI tracks trends in customer’s satisfaction and provides valuable benchmarking
insights for companies and government agencies.
To access a personal online Statement,
a person must be at least 18 years old, have a Social Security number, have a valid email address, and have a U.S. mailing address.
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