Medicare Report on Claims by Seniors Gets New Design for Better Communication
Aims to make Medicare information clearer, more accessible, easier to understand
7, 2012 – Senior citizens will soon see a redesigned report on their Medicare usage that is easier to read and contains information that will
be helpful in better understanding the claims for services and benefits in the report known as the Medicare Summary Notice (MSN).
Marilyn Tavenner, Acting Administrator of the Centers for Medicare & Medicaid Services (CMS), announced the redesign of
the statement and said it will be available online and, starting in 2013, mailed out quarterly to beneficiaries.
She said the announcement was being made now as part of National Consumer Protection Week.
This MSN redesign is part of a new initiative, “Your Medicare Information: Clearer, Simpler, At Your Fingertips,” which
aims to make Medicare information clearer, more accessible, and easier for beneficiaries and their caregivers to understand.
CMS says it will take additional actions this year to make information about benefits, providers, and claims more
accessible and easier to understand for seniors and people with disabilities who have Medicare.
This MSN redesign reflects more than 18 months of research and feedback from beneficiaries to provide enhanced customer
service and respond to suggestions and input.
“Consumer protection starts with making sure consumers not only get timely and accurate information, but that they
understand what services they’re receiving from Medicare,” said Acting Administrator Tavenner.
“The new Medicare Summary Notice empowers Medicare’s seniors and people with disabilities. The statement is easier to
understand and navigate, and makes clear what information to check and how to report potential fraud. The new MSN also makes it easier for
people with Medicare to understand their benefits and file appeals if a claim is denied.”
To see a side-by-side comparison of the former and redesigned MSNs in pdf,
The redesign of the MSN includes several features not currently available to Medicare beneficiaries with the current MSN:
● A clear notice on how to check the form for important facts and potential fraud;
● An easy-to-understand snapshot of the beneficiary’s deductible status, a list of providers they saw, and whether
their claims for Medicare services were approved.
● Clearer language, including consumer-friendly descriptions for medical procedures;
● Definitions of all terms used in the form;
● Larger fonts throughout to make it easier to read;
● Information on preventive services available to Medicare beneficiaries.
Starting later this week, the redesigned MSN will be available to beneficiaries on mymedicare.gov, Medicare’s secure
online service for personalized information regarding Medicare benefits and services; and, in early 2013, paper copies of the redesigned MSN
will start to replace the current version being mailed.
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